Support 360 allows you to log unlimited support calls via phone, email or through our online Support Zone.
What is the right level of support for you?
Core Support for Design Products keeps you up and running with your desktop software. Installation problems, licencing issues or hardware compatibility glitches can all be frustrating when you just need to get on with your work. We have a team of experts dedicated to solving these type of problems, use their hands-on experience to find the cause of your problem.
Advanced Support for Design Products gives you access to core support but also allows you to ask more detailed questions about how to use your software. Sometime commands don’t do what you expect or you need a reminder on how to use that useful editing tool. That is the time to talk to one of our products support specialists who will get you going again.
Our data management specialists are on hand to help further advise and develop your data environment beyond implementation. As data is a moving and expanding asset, your system and environment is supported to keep up with the demands of your projects and design teams. Your environment is documented and managed by our team to ensure support is relevant to your configuration and implementation including:
Our BIM 360 experts are on hand to help you manage, adopt and extend your system beyond implementation. Project data, files and models are an expanding and growing asset and we are there to offer the right advice as the demands on your environment increase. Further interoperability issues may be a consideration as will the need to extend access to field based users. Support includes:
As you develop new workspaces and workflows our specialist team will help support your growing environment whenever you need it. Advanced Fusion Lifecycle Support provides you with the guidance and advice you need to continue to adopt further functionality such as:
and here are some of our favourites…
Problem was solved within a couple of hours. Very happy with the support yet again.
Lee Dixon PX Limited
Exceptional response by both support specialists involved in resolving the case. Especially as this was a very taxing issue to resolve because of the nature of the issue. First rate response and resolution efforts put in.
Mark Rolph Veolia
Thanks to the flexibility of the Cadline team, our data management implementation of Autodesk Vault was delivered successfully on time and on budget.
Mike Booth Gallito